2.2
  • Charms5 votes
  • Design5 votes
  • Locket5 votes
  • Poor customer service10 votes
  • Quality of product9 votes
  • Customer service7 votes
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  • 1 day ago
  • Luxury / Jewelry
  • Peoria, Arizona
  • 1
  • 1
  • 99
  • REVIEW RATING 5/5

All i need is to talk to someone for a minute or two and I have been on hold for two hours!!!!! Unbelievable, I am a designer too and I am done working for this company, this is totally unacceptable. It's to bad because the jewelry is great but I have never in my life had such bad customer service and as I can see this has been going on for a while and they still have not corrected the problem. I... Read more

Was this review helpful? 5 2

I ordered a locket two months ago and have yet to receive it. I have emailed and called my designer numerous times, but she stopped communicating with me after I gave her my credit card information. I emailed the company and called them as well...no response. I just want my locket. The designer is Jesi Cartagena #37963. www.charmsbyj.origamiowl.com Add comment

  • 2 days ago
  • Luxury / Jewelry
  • Washington, Missouri
  • 1
  • 1
  • 49
  • REVIEW RATING 3/5

I have called multiple times and have been on hold for hours and have sent emails with no answer! Origami Owl never sent any tax information to me! I'm extremely upset about this situation and have tried numerous times to contact them. As soon as I get in touch with someone they will be receiving and earful from me and I will cancel being a designer. Read more

Was this review helpful? 2 2

  • Mar 23
  • Luxury / Jewelry
  • Lansing, Michigan
  • Jewelry
  • 153
  • REVIEW RATING 4/5

I hosted a jewelry bar that closed on Feb 13, 2015. Ironically, right when they did their "system update" and my entire party was lost. I was not able to place my order and have YET to place my order. My designer has been trying to contact Origami Owl Customer Service for over a month, I have been trying for a few weeks and neither one of us has received so much as a phone call or email back. ... Read more

Was this review helpful? 3 2

  • Mar 23
  • Luxury / Jewelry
  • Cary, North Carolina
  • Locket
  • 97
  • REVIEW RATING 4/5

Order a locket got some things but not all. Spoke to Mr Patel and knew right away I was scammed. DO NOT ORDER FROM HERE. I wish I had done my homework on this one. Sent numerous emails no reply, left several message no reply. I am going to report them to paypal, mail service, BBB and anyone who will listen. Its companies like this, greedy people who think we will sit back and take it. All... Read more

Was this review helpful? 4 0

U love this origami owl product but I disl the customer service and the fact that you pay extra for faster delivery and you still end up getting your product way after your request. So Inpaid extra for nothing. So mad. Add comment

I ordered a locket and some charms but was not aware that you had to order the front and back separately. Tha would have been fine had i known about it when i ordered now i have to pay a second shipping charge. If the shippjng charge were waived i might order again in the future but if i have to pay again this will be my last order ever. Add comment

Long wait time to speak with customer service. I have been on hold for 2 hours already. Add comment

  • Mar 12
  • Luxury / Jewelry
  • Beaverton, Oregon
  • Positive Experience
  • 7
  • 7
  • 650
  • REVIEW RATING 5/5

I've worked in fine jewelry and work as a gemologist as well. I have high standards for my jewelry and am trained in looking for quality in details. I fell in love with Origami Owl for their jewelry then shortly after decided, as a hobby to represent their lines as a Designer. When their is ever a problem (which there is with ANY company) they have ALWAYS been there to make it right. There is... Read more

Was this review helpful? 7 6

I'm missing half of my order, I tried to call them a thousand times but no one answers the phone or emails, who do I need to contact??? Add comment

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