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  • Customers like
    • Charm8
    • Design7
    • Locket7
  • Customers don't like
    • Poor customer service20
    • Quality of product10
    • Price2

  • May 13
  • Luxury / Jewelry
  • Hyattsville, Maryland
  • Necklace
  • 9
  • 9
  • 260
  • REVIEW RATING 4/5

I feel really sorry for all the people complaining because it really comes down to who you ordered from and how much effort they put in to help you with your issue. I received my jewelry perfect and ready to send to my mother in my own- I wanted to put it together for her. When she received the package, she said it was ripped and no necklace was founds. The postal service obviously did nothing... Read more

Was this review helpful? 2 11

  • May 11
  • Luxury / Jewelry
  • Hickory, North Carolina
  • Bracelet
  • 2
  • 2
  • 491
  • REVIEW RATING 5/5

I ordered my Mom and myself mother day Braclets. I spent $125 and figured since it was for Mother's Day I could Justify it. Finally got my order on the Friday before Mother's Day and it was wrong. I had ordered 12 charms all together and 4 of them were wrong. I called them and they said the would overnight the correct ones and I would have them by the latest on Monday after Mothers Day. Well... Read more

Was this review helpful? 9 3

I ordered my best friends necklace or Origami Owl and had no issues. The site was easy to navigate and everything I ordered was early. I ordered two charms by mistake twice and reached out to my designer. She mailed me the replacements for free and even told me to keep the extras! I love the necklace! Add comment

  • May 06
  • Luxury / Jewelry
  • Pleasantville, New York
  • Online Order
  • 6
  • 6
  • 244
  • REVIEW RATING 5/5

I never received a confirmation after I ordered online. It took days and 20 plus tries holding on the phone for 30 to 45 minutes a pop till someone finally picked up only to be told there was nothing they could tell me about my order. They could not tell me when it would be shipped or the status. It was ordered 10 days before mothers day as a gift to my daughter and they couldn't tell me when... Read more

Was this review helpful? 11 1

  • May 06
  • Luxury / Jewelry
  • Richmond, Kentucky
  • 4
  • 4
  • 234
  • REVIEW RATING 5/5

I am so beyond pissed off with this company. I ordered an order for Mother's Day last Friday and still have not received it so after I sat on hold for an HOUR the lady was extremely rude to me and informed me that it doesn't matter that I paid extra money for two day shipping that I would not have my order for another 7 days. I would like my money back at least for shipping because no I did not... Read more

Was this review helpful? 9 2

  • May 04
  • Luxury / Jewelry
  • Chandler, Arizona
  • Staff
  • 4
  • 4
  • 312
  • REVIEW RATING 5/5

I have been a designer for a year. This company is literally the worst company ever. They only have concern for the designers who make money for them and have no interest in their struggling designers. Being a Independent designer means you have to spend a whole bunch of money on brochures and business supplies. The money you earn basically goes back to the company to use for who knows what and... Read more

Was this review helpful? 12 5

  • May 04
  • Luxury / Jewelry
  • Kenner, Louisiana
  • Chain
  • 160
  • REVIEW RATING 5/5

My initial order had 3 problems in it (wrong plate, received face instead of a base, and the clasp on the chain was broken). Calling for assistance is a total nightmare as hold time can exceed an hour. Reps were helpful and friendly, but this disaster order and difficulty getting someone on the phone will keep me from ever dealing with them again. The quality of the pieces were disappointing as... Read more

Was this review helpful? 8 3

  • May 04
  • Luxury / Jewelry
  • Henderson, Nevada
  • Locket
  • 1
  • 1
  • 175
  • REVIEW RATING 5/5

I placed an order for a locket on 17 April 2015. It was a gift for my niece in Virginia. Her birthday was on the 25th of April, so I figured it would arrive in plenty of time. Never got an order confirmation. I sent a message to Origami Owl Customer Service on the 25th to ask for the order status. The order never shipped until the 28th! Then, the package finally arrived on the 1st of May, but a... Read more

Was this review helpful? 7 2

  • May 04
  • Luxury / Jewelry
  • Old Town, Florida
  • Bracelet
  • 114
  • REVIEW RATING 4/5

I purchased two Origami Owl bracelets, one gold tone and the other silver. The gold tone bracelet lost it's gold coloring after just a few months of periodic wearing. Now it is a silver/gold color and no longer matches the locket. It is just ugly. The silver bracelet has kept it's color. However, the locket lost one side of the glass face. Fortunately I found the charms that had been inside. The... Read more

Was this review helpful? 6 2

  • May 03
  • Luxury / Jewelry
  • Saginaw, Michigan
  • Necklace Chain
  • 1
  • 1
  • 118
  • REVIEW RATING 5/5

The necklace chain discolored only after a few months whereas the locket did not discolor. The items no longer match as a set and I cannot wear this item now because the necklace chain is extremely discolored. Poor quality item, this set was only a few months old and hardly worn. Very expensive item for the quality that was displayed in the item. I would not recommend this item to anyone... Read more

Was this review helpful? 7 2

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