Origami Owl Complaints and Reviews

Had an experience with Origami Owl?   Submit review ›
Origami Owl
Main address:
888 611-2424, , customercare@origamiowl.com
  • 151+17 mobile complaints
  • $15K claimed losses
  • $87 average
  • Show More
Had an experience with Origami Owl?
Submit review › Submit review ›

Shannon Andrews is a poor seller. Can't get my charms it has been couple months. Keeps making excuses Don't buy from her. Add comment

  • 1 day ago
  • Luxury / Jewelry
  • San Jose, California
  • Bad Product
  • 80

It looks like I'm preaching to the choir on this site! Ah, where to begin? Crappy chain, crappy charms. Both broke after my friend wore it for one day. Two months later she finally got a replacement...which broke in about 3 hours of light wear (she was reading a book for pete's sake--if it can't hold up to that then what can it?). I don't see a refund in the future. For one thing, Stacey Kent,... Read more

Was this review helpful? 1 3

The consultant 34450 kelli murphy patton is rude and delays filling orders. My name is Dawn Elder . It has been over a month since I wrote a check and no product. Very rude with messaging. She deleted me off fb. What a way to keep customers huh? ? Add comment

  • Aug 18
  • Luxury / Jewelry
  • Living Locket
  • 3
  • 348

I bought a large size living locket from oragami owl. Ultimately it somehow got a chip right in the middle of the locket. When I called to replace it, I was told that the warranty had just expired. Aside from a sorry, they offered no compensation and no discount for another. I liked the locket so much that I replaced it full charge, not to mention shipping. Now it has happened again. They... Read more

Was this review helpful? 2 2

  • Aug 18
  • Luxury / Jewelry
  • Product Quality
  • 238

I am an Origami Owl Independent Designer , wear this product everyday. I have never had a problem with it. If people are mistreating the lockets they will break, they are glass. You wouldn't go throwing a glass figurine around. As for the chains, if you put product on while you are wearing your chain, it will tarnish. When you receive your order it should come with a cookie pouch, put your... Read more

Was this review helpful? 3 0

  • Aug 18
  • Luxury / Jewelry
  • Positive Experience
  • 136

I am an origami owl independent designer, and I have only had 3 customers return a locket due to the glass breaking. They were replaced with no problem at my cost. These lockets are fragile and if not taken care of they can crack. As for the tarnishing chains, use a polishing cloth.. It helps! Or wear your locket on your own chain:) Don't bash the company because of a bad designer, it is their... Read more

Was this review helpful? 2 0

  • Aug 16
  • Luxury / Jewelry
  • Necklace Tarnish
  • 4
  • 324

The necklace tarnished where it hit my neck. I asked my friend who sold it to me if I can use a silver cleaner and she didn't want to make a commitment. Is it real silver or just silver plated? What can I do to make it back to the original color? I bought it from a friend and she had no idea how to remove the tarnish or to stop it from tarnishing anymore. I called the person who sold it to... Read more

Was this review helpful? 1 1

  • Aug 16
  • Luxury / Jewelry
  • San Diego, California
  • Necklace
  • 1
  • 171

I received my necklace last Wednesday. Today, 9 days later,the first time I wore it, the glass fell out and all the charms fell out. I called the company, waited on hold for 40 minutes and then I was told they will only replace the locket but not the missing charms!!!!!!!!!!! I also have to wait for a return slip before they will replace it. They told me the return info will be in my email in... Read more

Was this review helpful? 1 1

  • Aug 15
  • Luxury / Jewelry
  • Locket Necklaces
  • 1
  • 108

The piece to my locket just came off".......this was the second one,?I'm I sensed because I just bought another one because the headquarter couldn't help me.My children got my grandchildrens birthstone and one has died so I'm going to wear it.My major complaint is the same,how to get help and nobody stands by it,I still paid for another one but you might what to work on customer service,I'm mad... Read more

Was this review helpful? 0 1

  • Aug 15
  • Luxury / Jewelry
  • Los Angeles, California
  • Positive Experience
  • 1
  • 214

I see a lot of complaints about this brand. I have made many purchases and nothing has gone wrong yet. I also had my mom & sister in law order & all there stuff has also been fine for over 8 months now....due to all the complaints I see here it seems more like the buyers at fault every time! Also keep in mind i have had expensive jewlery tarnish on me from leaving it out uncovered...I... Read more

Was this review helpful? 7 1
 
×
You are reading about Origami Owl.
Filing a new complaint about
×