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I tried to change my mentor because she wasn't helping me from the start, they said I cannot do that but I could call customer service if I need anything, so I did and I cannot believe how long they have kept me on hold!!!!! I have tried three times this week and each time was almost an hour.

Do they not realize that our time is precious too? And the same recorded music over and over and over!!!!! We'll I have a party in a week and need some questions answered where do I go????

Ugh.....how sad because this is going to give them a bad reputation and bad business. I wanted this to be fun and I am not having fun anymore, I think I want to throw in the towel!!!!!!

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Peoria, Arizona

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Guest

Get out while you can. Most of the women I've interacted with are vipers who behave like they're in a cult.

Guest

Keep going up the chain, contact your mentor's mentor.... are you in a group on Facebook for designers?

There are so many resources in the Back Office and others willing to help - keep reaching out! <3

Guest
reply icon Replying to comment of Guest-958312

The mentors can't help because they can't get any info either.

Guest
reply icon Replying to comment of Guest-959893

then go to your mentor's mentor... and then her's...

and even her's if you have to! seriously, there is help if you are only willing to seek it out <3

Guest
reply icon Replying to comment of Guest-960638

What a joke! You shouldn't have to seek it out like that! Ridiculous suggestion.Find another mentor or company!

Guest

I'm also a designer. They are having technical issues this week.

They had to implement a new operating service on short notice because the old one was not able to keep up. So a lot of designer were calling and that made the phone system overload and brake. Not sure what state you are in but I'm in Missouri and I'm more than willing to help you.

Just reply and well exchange info. Please be patient this really an awesome company to work with.

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