Origami Owl - Review about Locket from Troy, Michigan

Feel highly disappointed with the quality of the origami owl products. I hosted a home party where my family and friends bought a significant amount of jewelry. I have two lockets, plates, a good quantity of charms and clip on accent pieces.

My rose gold locket is broke. The glass fell out and I lost all my charms. The silver tone locket has rhinestones around the glass and 1/2 of them are gone. The charms I have left are turning dark almost like tarnish.

Several people from my party have complained to me about their purchases as well.

I am understanding this is costume jewelry and fun pieces but the quality is substandard at best.

Too bad because this product has potential to be great and keep us purchasing to up date or change the lockets. However their lack of quality killed it. I'll never by from them again.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Style and Design

Product or service
Review category
Luxury / Jewelry
review #553382

Author wants to be contacted by the company. Learn more

Had an experience with Origami Owl? Submit review ›
Helpful? 18 Yes 18 3 No 3
Had the same issue 9 Yes 9
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Nov 03, 2014 #894877

The company will replace if the glass fell out and the charms fell out. Your designer should be able to help you with this. Same with the return on the locket with rhinestones. Every single crystal around the lockets are hand placed, so it may happen that the rhinestone can fall off- they have switched to the pave, Swarovski style that help with this issue (these are on all the twist lockets). As for the charms, they will probably also exchange these. It is important that you keep the jewelry away from water and do not shower with it. I have never heard of anyone's charms tarnishing, I have had mine for almost 3 years and never have had them tarnish. You may also want to purchase a silver polishing cloth- sometimes tarnishing isn't actual tarnishing but dirt that will clean up once you use the polishing cloth

8 3 Reply

Oct 03 #1221824 Grand Forks, North Dakota

All of mine, except the actual lockers has tarnished. I do not shower with it or get it wet. It hangs in my closet. I've only owned it for 2 years and wear it very little. It's junk, very disappointing.

0 0 Reply

Nov 02, 2014 #894512

Talk to your designer, there is a returns policy :)

6 3 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Origami Owl. However, many companies do monitor reviews on our site.

You were reading a complaint about Origami Owl.
Filing a new complaint about